Social targets highlights
learning and development hours per employee of the Manager
Positive NPS
And above peer average
minimum representation of each gender at Board and all management and employee levels
Strong industry partnerships
Everything we do at Stoneweg Europe Stapled Trust (“SERT”) begins with investors in mind. SERT proactively engages with the investment community through regular, effective and clear two-way communication.
The Manager has a dedicated investor relations team that conducts a robust outreach program to build brand awareness and keep all Stapled Securityholders informed about the company’s financial results and operating performance.
Collaboration and strong partnerships are crucial for SERT to thrive as a business. Maintaining strong and positive partnerships can help SERT to implement sustainable practices throughout its supply chain, attract new investors, and engage with local communities, leading to progressive economic growth and social benefits.
The Manager is active in contributing to the growth of the real estate industry by participating in a number of industry associations
European Public Real Estate Association (EPRA) – member
APREA – member
REIT Association of Singapore
(REITAS) – member
SGListCos – founding member
Singapore Business Federation
(SBF) – member
SID – corporate member
Tenant-customer satisfaction
The Manager and the Property Manager recognise that a positive tenant-customer experience is vital to the long-term success and growth of SERT. At the same time, a poor tenant-customer experience and engagement could potentially affect retention rates and the adoption of SERT’s sustainability commitments.
The Property Manager of SERT has been conducting an annual tenant engagement survey since 2018. The survey is conducted by an independent third-party customer experience consultancy and collects feedback from tenant-customers across SERT’s portfolio on various factors such as building management, communication, security, and sustainability. The property teams then use the results and feedback to develop and implement asset-specific plans.
Overall Satisfaction with asset management
Contributing to our communities
Building on existing community partnerships, the Manager seeks to create positive impact to the local communities in which it operates. The Manager’s long-term community engagement strategy focuses on deepening engagement with community partners, increasing financial donations and involving employees in volunteer and charitable activities.
Over the past six years, the Manager has helped raise more than S$190,000 through direct donations, individual campaigns, fundraising at events, and participation in Community Chest events.
Diversity, equity and inclusion
For Stoneweg’s approach to diversity, equity and inclusion
The Manager recognises that a diverse workforce reflecting the local population enhances innovation, decision-making, and organisational performance. Inclusion and equity ensure all employees are treated fairly and can contribute fully. These principles are embedded across operations, supporting long-term value creation, community resilience, and social sustainability. As part of Stoneweg, the real estate arm of SWI Group and a signatory to the Principles for Responsible Investment (PRI) since 2023, the Manager has adopted commitments to embedding diversity, equity and inclusion (DEI) across investment and asset management activities.